Are You Happy With Our Service?
At Stanworth Law Solicitors, we are committed to providing high-quality legal advice and client care. Your feedback is invaluable to us, and we strive to resolve any concerns you may have quickly and effectively. This page outlines how you can provide feedback or raise a complaint and what you can expect from us.
1. Informal Resolution
If you are unhappy with any aspect of our service, we encourage you to first contact your case handler to discuss your concerns. Many issues can be resolved quickly and informally, ensuring minimal disruption to your ongoing case.
2. Formal Complaint Process
If you would like to make a formal complaint, please contact our Complaints Handler:
Name: Mr. Taymour Akhtar Postal Address: 39 Trafalgar Street, Burnley, BB11 1RA
Email: complaints@stanworthlaw.co.uk
Phone: 01282 911 119
How to Submit a Complaint To help us address your concerns effectively, please provide:
- Your full name and contact details.
- A clear description of your complaint.
- Relevant details, such as case reference numbers or correspondence.
- The outcome you are seeking.
3. What to Expect
We aim to handle all complaints in a professional and timely manner.
Acknowledgment
We will acknowledge your complaint within five working days of receipt.
Investigation
We will investigate your complaint thoroughly and may contact you for additional information.
Response
You will receive a full written response within eight weeks. If we are unable to provide a final response within this timeframe, we will inform you of the reasons for the delay and provide a new timeframe.
4. Escalation to the Legal Ombudsman
If you are not satisfied with our final response, or if eight weeks have passed without resolution, you may refer your complaint to the Legal Ombudsman.
Contact Details
- Website: www.legalombudsman.org.uk
- Phone: 0300 555 0333 (Minicom: 0300 555 1777)
- Email: enquiries@legalombudsman.org.uk
- Postal Address: PO Box 6806, Wolverhampton, WV1 9WJ
Time Limits The Legal Ombudsman expects complaints to be made:
- Within one year of the date of the issue or the date you became aware of it.
- Within six months of receiving our final response.
5. Conduct-Related Complaints
For complaints about professional conduct, you may contact the Solicitors Regulation Authority (SRA):
Website: www.sra.org.uk/consumers
6. Accessibility and Special Needs
We are committed to making our complaints process accessible to all. If you have any specific requirements, such as large print materials, translation services, or other accommodations, please let us know, and we will do our best to assist you.
7. Confidentiality and Impartiality
We handle all complaints with the utmost professionalism, ensuring confidentiality and impartiality throughout the process. Rest assured, making a complaint will not affect how we handle your case.
8. Request a Copy of Our Complaints Procedure
You can request a detailed copy of our complaints procedure at any time by contacting us at complaints@stanworthlaw.co.uk.
We Value Your Feedback
Your feedback helps us improve our services. If you have any questions about our complaints process, please do not hesitate to get in touch.